Want to learn how to streamline aspects of your business operations, but don’t have the time to participate in a learning network?
BHbusiness offers self-paced online courses available at no cost and on demand for providers wishing to engage in independent learning.
All courses are available on HealtheKnowledge.org
. If you have already registered but did not receive a confirmation, please visit the help desk
Courses available include:
Data Driven Decision Making
Behavioral health care organizations collect a lot of data – on staff productivity, service recipient health outcomes, reimbursement rates, budgets and more – but do not always effectively use this data to make informed business decisions. Integrating data into your decision-making process when planning and enhancing your operations means learning how to accurately collect, catalog and communicate data. This course offers strategies for how to map out your data needs, create a data-driven culture and connect outcomes to organizational goals.
New Business Planning
Develop or improve skills to ensure that you can adapt quickly to a changing healthcare environment and help your business thrive. Complete a new business model with a work plan for implementation; determine whether your business idea is feasible; undertake a planning process to develop a new idea from concept through implementation; select an opportunity to pursue, and a plan for implementing it.
Assessing your Readiness in Integrating Primary Care
Are you ready to integrate primary care services into your behavioral health practice? You’ll need to have agency-wide buy-in for integrated care, and a solid plan that outlines the need, benefits and capacity of your agency to add these services.
Using the Behavioral Health Integration Capacity Assessment (BHICA) as a guide, this course will help you to start building a blueprint for how integrated care can work for your organization.
Costing Out Your Services
A course for accounting staff, program managers, and clinical staff responsible for contracts and revenue management, who have limited knowledge of Microsoft Excel and creating spreadsheets. We’ll review basic costing-related Excel skills with simple exercises, evaluate whether you are currently costing out your services correctly, and explore process map costing to assist in budget projects. Finally you will select two or three services to cost out, identify key uses for cost data, and learn how to tie this data into revenue forecasting.
Effectively Marketing Your Services
Effective marketing helps to get new people to access your services, potential partners to understand what you do and community members to appreciate the value you bring to your region. This course explores the critical components of a marketing plan and offers strategies for conducting market research, building your own plan, communicating your value to your target audience and evaluating the success of your marketing efforts.
Exploring Affiliations and Mergers
This course takes you through a process of considering various business models from shared administrative services agreements through full mergers of two or more organizations.
Improving your Third-Party Billing System
Is your billing system able to help you get paid efficiently for your services? And is your billing process compliant with federal and state requirements?
If you’re not 100% confident in your billing system, then this course can help you to learn the 8-step billing process, develop an understanding of common collections issues and what you can do to control denials. You may optionally earn 3.0 credit hours from NAADAC for completing this course.
A series of course modules walks you through how to:
- Implement the 8 steps of the billing process in your organization.
- Identify problem areas and possible corrections to your billing and customer flow process and identify ways to involve staff in improving the process through training and communication.
- Replicate best practices to improve collections
- Fix controllable denials and resubmit for payment
- Evaluate your billing process
- Assess your risk and correct mistakes in documentation
Planning for the Next Generation of HIT
Health Information Technology (HIT) is moving beyond regulatory measures to a “tipping point” for adoption and implementation. HIT can support you in improving health outcomes, make your job easier and save your organization money. Soon, all payers will require behavioral health agencies to use electronic health records. The people you serve also increasingly rely on mobile devices and technology for information and use mobile devices to track their health (from counting calories and mapping exercise to monitoring their drinking).
Are you ready to help your organization be an early adopter, or do you plan to stay behind the curve? Are you keeping up to date with the latest technology so you can meet your customers where they are?
Learn how to implement (and finance) the latest in HIT. Assess your organization’s readiness to implement the latest HIT, and learn what steps you can take to make HIT adoption happen.
You may optionally earn 4.0 credit hours from NAADAC for completing this course.
State Assessment on Sustaining SUD Services for Safety Net Populations
Designed specifically for SSAs and other state-level payers of addiction treatment services, Sustaining SUD Services for Safety Net Populations, will give you the critical information you need to gauge your safety net system’s ability to thrive in an integrated care environment – where reimbursement is tied to outcomes and data is key to decision-making.
With this self-paced course, you learn how to:
- Conduct a needs assessment
- Develop a plan for addressing those needs, using the Advancing Recovery framework for systems change
- Create a list of critical stakeholders who can help address the gaps
- Design a high level process map
Strategic Business Decision Making
Health care providers must learn how to survive within a field dominated by disruptive innovation. The Strategic Business Decision Making course is designed for providers who want to increase their knowledge of business structure and key business strategies to thrive in a changing environment.
With this self-paced course, you learn how to:
- Understand the business cycle and the role of strategic planning
- Create an organizational value statement
- Engage your board in developing a strategic direction
- Conduct a robust environmental scan
Third-Party Contract Negotiations
To stay competitive in an ever-changing health care environment, you may need to add additional revenue streams and expand payers for your services. But to do so, you must also be able to concretely define your organization’s value.
Are you prepared?
Learn how to rethink the way you talk about your business. With this self-paced course, you learn how to:
- Analyze the market to identify new payers
- Articulate your organization’s value to outside stakeholders
- Update your branding
- Develop your sales pitch
- Determine rates of services to cover your costs
Eligibility and Enrollment: The ACA, Insurance Eligibility and Your Business
Are you interested to learn how the changes in health care delivery and funding impact your organization? Do you know about all of the options available through your state’s health insurance exchange – and where the people you serve can turn for help in getting enrolled?
Take this course to learn how the Affordable Care Act (ACA) provides new opportunities for benefits for your patients. You may optionally earn 6.5 credit hours from NAADAC for completing this course.
After completion of the series of course modules, you will be able to:
- Describe how the ACA impacts the delivery of behavioral health care.
- Explain what essential health benefits are, and identify your state’s benchmark plan.
- Identify which plans (including Medicaid) are available through the health insurance marketplace in your state, as well as the navigators and other assistance available in your area.
- Make changes to your intake processes to assess for patient coverage eligibility and to help them enroll in appropriate coverage.