BHbusiness - Mastering Essential Business Operations
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Want to learn how to streamline aspects of your business operations, but don’t have the time to participate in a learning network?

BHbusiness Plus now offers self-paced online courses available at no cost and on demand for providers wishing to engage in independent learning. Should you wish to receive continuing education (CE) credit from NAADAC for the courses, you may choose to do so for a small fee.

All courses are available on If you have already registered but did not recieve a confirmation, please visit the help desk.  

Courses available include:

Strategic Business Decision Making

Health care providers must learn how to survive within a field dominated by disruptive innovation. The Strategic Business Decision Making course is designed for providers who want to increase their knowledge of business structure and key business strategies to thrive in a changing environment.

With this self-paced course, you learn how to:
  1. Understand the business cycle and the role of strategic planning
  2. Create an organizational value statement
  3. Engage your board in developing a strategic direction
  4. Conduct a robust environmental scan

Planning for the Next Generation of HIT

Health Information Technology (HIT) is moving beyond regulatory measures to a “tipping point” for adoption and implementation. HIT can support you in improving health outcomes, make your job easier and save your organization money. Soon, all payers will require behavioral health agencies to use electronic health records. The people you serve also increasingly rely on mobile devices and technology for information and use mobile devices to track their health (from counting calories and mapping exercise to monitoring their drinking).

Are you ready to help your organization be an early adopter, or do you plan to stay behind the curve? Are you keeping up to date with the latest technology so you can meet your customers where they are?

Learn how to implement (and finance) the latest in HIT, assess your organization’s readiness to implement the latest HIT, and learn what steps you can take to make HIT adoption happen.

You may optionally earn 4.0 credit hours from NAADAC for completing this course.

Eligibility and Enrollment: The ACA, Insurance Eligibility and Your Business

Are you interested to learn how the changes in health care delivery and funding impact your organization? Do you know about all of the options available through your state’s health insurance exchange – and where the people you serve can turn for help in getting enrolled?

Take this course to learn how the Affordable Care Act (ACA) provides new opportunities for benefits for your patients. You may optionally earn 6.5 credit hours from NAADAC for completing this course.

After completion of the series of course modules, you will be able to:

  1. Describe how the ACA impacts the delivery of behavioral health care.
  2. Explain what essential health benefits are, and identify your state’s benchmark plan.
  3. Identify which plans (including Medicaid) are available through the health insurance marketplace in your state, as well as the navigators and other assistance available in your area.
  4. Make changes to your intake processes to assess for patient coverage eligibility and to help them enroll in appropriate coverage.

Improving your Third-Party Billing System


Is your billing system able to help you get paid efficiently for your services? And is your billing process compliant with federal and state requirements?

If you’re not 100% confident in your billing system, then this course can help you to learn the 8-step billing process, develop an understanding of common collections issues and what you can do to control denials. You may optionally earn 3.0 credit hours from NAADAC for completing this course.

A series of course modules walks you through how to:

  1. Implement the 8 steps of the billing process in your organization.
  2. Identify problem areas and possible corrections to your billing and customer flow process and identify ways to involve staff in improving the process through training and communication.
  3. Replicate best practices to improve collections
  4. Fix controllable denials and resubmit for payment
  5. Evaluate your billing process
  6. Assess your risk and correct mistakes in documentation

Third-Party Contract Negotiations

To stay competitive in an ever changing health care environment, you may need to add additional revenue streams and expand payers for your services. But to do so, you must also be able to concretely define your organization’s value.

Are you prepared?

Learn how to rethink the way you talk about your business. With this self-paced course, you learn how to:

  1. Analyze the market to identify new payers
  2. Articulate your organization’s value to outside stakeholders
  3. Update your branding
  4. Develop your sales pitch
  5. Determine rates of services to cover your costs

"Having a system in place to bill Medicaid helps the Alcoholism Council serve more people. We found that we were not doing a good job of identifying people who had Medicaid already or who met the eligibility requirements for coverage. Shifting eligible clients to Medicaid increases our revenue."
- Daina Dennis,
Special Projects Director
Alcoholism Council
of the Cincinnati
Area, National Council
on Alcoholism and
Drug Dependence